1. Online Learning Resources
The Lib Dems have an online training resource called Lib Dem Learning (formerly known as OSKAR - Online SKills and Resources). You can get in to Lib Dem Learning by going to https://www.libdems.org.uk/oskar_connect.
You will need to have a Lib Dem member account. If you don’t have one yet, you can create one using your membership number. On OSKAR, you will find training videos for Connect, as well as all the Connect Quick Sheet PDFs to download. Just open the ‘Connect’ section and find the training you need.
2. The Connect User Facebook Group
You can get support and advice on how to use Connect from party staff and other activists using the system on Facebook. Simply log in to Facebook and in the search bar at the top type ‘Connect Users’. You will need to request membership of the group, which one of the party staff will need to approve.
Once you have joined the group, you can post any questions you have on the ‘wall’ as well as comment on any issues raised by other users. You can also search the group to see if your query has been discussed before. Simply click on the magnifying glass in the top right of the page and enter your search term. The files section on the left contains many useful documents and help pages uploaded by members of the group. The group is very active with over 500 users involved, so normally someone will be able to help you with your query.
3. Using Support Requests
If you have referred to the Lib Dem Learning guides and asked your question on the Facebook Group but are still having a problem you can submit a Support Request through Connect. You can also submit a Support Request immediately if you are having technical problems, like pages not opening properly or missing data.
Access to Support Requests can be found in the blue panel on the Main Menu. Once you are in the Support Request page, click ‘Add New Support Request’ and complete the form.
You will receive an email when someone has responded to your Support Request. To read the response, go to the Support Request screen in Connect. There you can reply if necessary (you may be asked for further information, for example). Once you are happy that your request has been dealt with, you can mark it as completed. It is frequently faster to ask for support on the connect Facebook group rather than put in a support request.