Frequently Asked Questions

Registration

• How long does the registration process take?

  We estimate the registration process will take around 10 minutes to complete. For returning users we estimate the time to be significantly less. 

• How can I find out my membership number?

  In order to register as a member you will need your membership number. This is in the footer of any emails sent to you from the Liberal Democrats. For a reminder please contact conferences@libdems.org.uk

• I have just tried to register. Why have I had to enter my details again when I've previously been to conference?

  We have moved to a new system and as such you will need to enter all your details and register as a new user (if you haven't been to any conference since March 2024).

• I can't remember my password, what do I do?

  If you do not remember your password, simply put your username in and click the 'Send me my Password' link. This will trigger an automatic reminder email to the address you gave when you last registered. 

• How do I submit my photo?

  Full information on how to submit your photo is available when registering. You can take a passport style photo from your device during the registration process.

Ticket Types

• I am receiving state benefits. Do you offer a discounted rate?

  We do offer a concessionary rate for members who claim certain benefits (listed during the registration process) and provide proof of their status. Simply answer the “Do you wish to claim the concessionary rate?” with “Yes” and follow the instructions on how to submit your concessionary proof.

• Do you offer a student discount?

  Yes! We offer a discounted members registration rate for those who are full time students. Simply answer the “Do you wish to claim the concessionary rate?” with “Yes” and follow the instructions on how to submit your claimant proof.

• I'm under 18. Do you offer a children's discount?

  If you’re a member under the age of 18 we offer a discounted registration flat rate of £10. Simply register in the 'Under 18' category and ensure you complete the Parental Consent Form section of your registration.

• Can I change the days / pass type I am registered for?

  In some cases it is possible to make changes to passes at the discretion of the conference team. Administration charges may apply. Please contact the conference office at conferences@libdems.org.uk

• Am I eligible to register as a charity observer?

  Charity observer passes are only available to charities with a valid charity number. Any others will need to register as regular commercial observers. 

  Third Sector Organisations please register as Charity Observer.

• Is there a limit of charity observer passes for which an eligible organisation can apply?

  There is no limit on the number of passes an eligible organisation can apply for as a charity observer.

• What access does a commercial / charity observer pass give?

  Observer passes give full access to the auditorium, fringe and exhibition.

• I only want to attend for one day / to attend a fringe event - what pass do I need to apply for?

  We do offer Day tickets for members and Weekend tickets for members and non members. Please go to 'Register' to see all the ticket categories.

• I have registered to attend online. What will I get?

  You will be able to watch a live feed from the auditorium on your own laptop/ device and be able to vote on all motions via Mi-Voice

Payments

• What payment methods do you offer?

  We are currently only able to take registration payments by either credit or debit card (not amex). If you have a specific difficulty that prevents you from paying by this method, please contact the conference office at conferences@libdems.org.uk and they will try to help.

• Can I get a VAT receipt for my conference registration?

  A link to a VAT receipt is included in your booking confirmation email. If you have difficulty locating this please contact us at conferences@libdems.org.uk and we will resend it to you.

Conference Passes

• When will I receive my photo conference pass?

  Details of when your photo conference pass should arrive are given in your confirmation email at the time of booking. Should your pass not have arrived by this point please contact us at conferences@libdems.org.uk

• What happens if my pass doesn't arrive?

  If your pass doesn’t arrive before you leave for conference please come to on-site registration at conference. Location details and opening times are listed in the Conference Directory.

• I've lost my pass. What should I do?

  Replacement passes are available at a cost of £10 on-site at the on-site registration desk.

Documentation

• I want to know what's going on. Where can I see an agenda for conference?

  At Autumn Conference, the agenda is set by the FCC at the beginning of July and published online in mid/late July.

• I would like to view conference papers from a previous conference - where can I find them?

  You can view Conference Papers from previous conferences here.

Cancellation

• Can I cancel my registration?

  Full details of our cancellation policy and deadlines are available on our event page for Autumn Conference.

• I can no longer attend conference. Can I transfer my conference pass to someone else to go in my place?

  All conference pass applications are non-transferable. Should you need to cancel your application, full details of our cancellation policy and deadlines are available on our event page Terms and Conditions on the registration pages for Autumn Conference.

Onsite

• What is the dress code?

  There is no formal dress code.  You can wear whatever you want.

• What if I have a question onsite?

  There is an Info Desk in the main foyer of every conference or ask one of our stewards who wear yellow tops saying 'Steward'.