Lib Dems: Thames Water’s data protection “as leaky as its infrastructure” as party calls for company to be placed under special administration

6 Oct 2025

EMBARGO: IMMEDIATE RELEASE 

Responding to reporting by BBC Radio 4 that Thames Water have been giving out customer information over the phone without completing adequate identity checks, Liberal Democrat MP for Witney and Thames Water campaigner Charlie Maynard said:

“Thames Water’s data protection appears to be as leaky as its infrastructure. The ever-growing list of Thames Water’s failures continues - from raking in billions of pounds of debt, destroying our precious waterways to now reportedly handing out private customer data. The company needs to address these failures to ensure criminals are not given a free pass at extracting customer data.

“The Government must finally pull their finger out, place Thames Water into special administration and appoint a new water regulator to put a stop to this never-ending cycle of catastrophes.” 

ENDS

Notes to Editor:

Reporting, as conducted by BBC Radio 4 can be listened back to here

 


 

 

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