General Election Phone Mobilisation Manager

Job Title: General Election Phone Mobilisation Manager

Responsible to: TBC

Salary: £28,000 - £39,000 per annum (depending on experience)

Benefit: 3% employer’s pension contribution & HQ rewards package

Hours: Full time (37.5 hours per week)

Tenure:  Fixed term to next General Election + 1 month

Location: Home based with regular Head Office visits until the General Election, then office-based during the short campaign.

Purpose of the Job

As our General Election Phone Mobilisation Manager, you will work in our Campaigns & Elections Field team to design and deliver a programme to mobilise our members and supporters to make phone calls for the Liberal Democrats. You will oversee the use of our database to maximise our phone banking potential, manage the relationship with commercial phone banking suppliers for the party, benchmark performance of telephone campaigns both volunteer and procured, and manage internal clients’ phone banking needs. 

Key responsibilities

• Project manage the party’s phone banking campaign until the General Election and lead on telephone member mobilisation as part of the member mobilisation project team.
• Manage the party’s relationships with telephone banking suppliers, securing the best possible value for money and ensuring call centres understand Lib Dem campaigns.
• Design and deliver a plan to significantly increase the party’s volunteer phone banking capacity, putting clear structures in place to scale up and monitor performance. 
• Manage the party’s phone banks - ensuring volunteers and commercial call centres always have up to date, live phone banks to call which match the most urgent and important needs of our campaigns.
• Assess the demand for phone banking and phone number acquisition amongst the party’s internal clients, and match the best suppliers with internally identified demand. 

Person specification

We are looking for a highly organised individual, capable of project planning involving multiple stakeholders, and multi-tasking in a fast-paced and complex environment. 

You will need excellent written and verbal communications skills. A good temperament that allows you to deal with the unexpected is a must.

This role will suit someone with strong project management and personal organisation, who is capable of seeing complex projects from design to delivery. We are looking for a confident self-starter with strong leadership and communication skills and the ability to build strong and effective working relationships with a range of stakeholders. 

We are looking for someone to drive best value for the party’s investment in phone banking, including optimum targeting and best prices from suppliers.

Ideally you will have been part of multiple successful election campaigns and will have a strong understanding of what it takes to win. An understanding of elections, political campaigning, and the structures of the Liberal Democrats, will be a strong advantage. 

Essential skills and experience

• Good on the phone
• Strong personal organisation skills 
• Strong verbal and written communication skills 
• Strong project planning skills 
• Ability to manage complex budgets
• The ability to engage with a diverse range of stakeholders and colleagues, understanding their different needs and perspectives 
• An understanding of political campaigning and what makes a high value voter conversation
• An understanding of the value of phone banking in an integrated campaign
• Ability to negotiate with commercial suppliers to secure best value
• Sympathy with the aims and values of the Liberal Democrats 

Desirable skills and experience

• Experience working with databases and General Data Protection Regulations 
• Experience of call scripts and call centres
• Understanding of election law in relation to the content of phone scripts etc. 

How to apply:

Please fully read through the requirements of the job  before applying and take a few minutes to complete our Equality and Diversity Monitoring Forms then proceed with your application.  

• A full CV of no more than two pages and including a telephone number and email address
• A covering letter (no more than one A4 page) setting out why you want the job and how your experience and skills are relevant to it 

To be considered for this position, please submit your application to recruitment@libdems.org.uk 

We will be reviewing applications as they come in and reserve the right to appoint prior to the closing date.

Please note:  We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

Please let us have details of your current salary and two referees including one from your current employer – if you would prefer us not to contact them until a later stage of the selection process, please let us know.

We will not notify applicants if their application has been unsuccessful at shortlisting stage.

The  Party  believes  it  is  essential  to  foster  equity,  equality,  diversion  and  inclusion  within  our workforce.  We  want  our employees  to  thrive  in  an  environment  where  everyone  is  welcome and  supported  to  achieve  their  potential.  It  is  important  to  celebrate  what  makes  us  unique  and that  you  feel  valued,  appreciated  and  free  to  be  who  you  are.