Membership Services Executive

Job Title: Membership Services Executive

Responsible to: Membership Manager

Salary: £27,007.50 (London Living Wage)

Hours: Full time 37.5

Tenure: Permanent

Location: This role is office based from our main London Headquarters at 1 Vincent Square, London, SW1P 2PN

🎉 Join the Party and Let's Make Politics Fun! 🎈

Hey there, superstar! Are you ready for an electrifying opportunity with the UK's third-largest political party, right in the heart of our General Election campaign? Our Membership Services team is where the action happens, and we want YOU to be the life of the party! In this close-knit, passionate crew, you'll be the shining star as the official face and voice of our Party. From membership magic to Party puzzle-solving, you'll be the go-to guru, ensuring our members and the public have a brilliant membership experience, all delivered with a burst of enthusiasm and efficiency.

🚀 What's in it for You? 🌟

Get ready to dive deep into the inner workings of our Party and become an essential part of our dynamic team at this pivotal moment in our Party's epic journey. You'll be the lead dancer in exciting projects and initiatives, with a support team that's as solid as a rock. If you thrive in an environment that lets you shine, grow, and deliver top-notch customer service, then we can't wait to groove with you!

🎶 Key Responsibilities: 🌟

As one of our superstar crew members, you'll be the first point of contact for all the telephone, email, and written excitement coming our way. Your superpower is ensuring that queries get answered in a flash, all while having a blast!

• You'll be the maestro of membership renewals, new sign-ups, and updates, mainly through email but sometimes with a little telephone magic and even some snail mail action.
• Your groove will be using our Customer Relationship Management (CRM) database to keep our membership records in perfect harmony.
• As the party's front-line hero, you'll build solid connections with other departments and make sure everyone – our teams and our members – gets what they need.
• When a query needs an extra dose of sparkle, you'll ensure it's taken to the next level promptly and collaborate with the point person to make the magic happen.
• But that's not all – you'll also get trained to be a Fire Warden and First Aider, and you might even become the Office Manager extraordinaire when duty calls.
• You might even get to be a surprise guest at other teams' parties, helping out with exciting projects and jumping into spontaneous fun!

🚀 The Perfect Dance Partner: 🌟

Essential Skills and Experience:

• You've got some customer service experience in your pocket, whether it's from in-person or call centre gigs.
• Multitasking is your jam, and you've got a smile that can light up a room.
• Your communication skills, both written and spoken, are the stars of the show.
• Organisation and administration? You're like a Swiss watch – precise and on point!
• You live by the "Customer First" motto, and you're confident with IT, ready to learn and grow with full support and training.
• Being part of a tight-knit team? You thrive on it, and you're a self-starter who can manage your workload with ease. Independence is your middle name!

Desirable Skills and Experience:

• If you've got experience working with customer data and databases, that's a bonus. We groove with Salesforce for our CRM.
• Any previous involvement in a membership organisation, charity, or non-profit world would be a plus, but it's not a deal-breaker.
• Oh, and it's a given that you're familiar with and support the values of our Party – after all, it's the heart and soul of this fantastic political bash!

🎉 Let's Get the Party Started! 🎈

If you're ready to bring the fun, charm, and charisma to our high-energy team and make this campaign a blockbuster, we're waiting to hear from you! Don't wait in the wings – send us your application and let's rock the political scene together! 💃🕺✨🎉

And now the important bits. 

How to apply

Please read through this Job Description fully to learn more about the role before applying and take a few minutes to complete our Equality and Diversity Monitoring Form here: https://digitallibdems.typeform.com/to/uvRCaZ2K Then proceed with your application.

You should include your full, current CV of no more than two pages which includes your telephone number and email address so we can get in touch with you. Please also include a short covering letter (of no more than one side of A4), telling us why you would like to work for us and why your skills and experience will be the perfect fit! This should be sent by email to recruitment@libdems.org.uk - you can also use this email address if you have any questions. 

Our policy is to review applications as they come in so you’re encouraged to register your interest as soon as you can. If you require any additional support or you feel reasonable adjustments are needed to be made as part of the recruitment process, please let us know. 

Please note: We will not be able to employ you if you are not eligible to work in the UK.

We will not be able to obtain a work permit on your behalf. Due to the volume of applications anticipated, we’re sorry but we will only be able to notify candidates whose CVs have been selected to be taken into the interview stage of the recruitment process. 

The Party believes it is essential to foster equity, equality, diversion and inclusion within our workforce. We want our employees to thrive in an environment where everyone is welcome and supported in order to achieve their potential. It is important to celebrate what makes us unique and that you feel valued, appreciated and free to be who you are.