Caseworker for Charlotte Cane MP (Ely and East Cambridgeshire)

Working for: Charlotte Cane MP (Ely and East Cambridgeshire)

Location: Ely, Cambridgeshire

Salary: £29,849

Hours: Full-time

Contract type: Permanent contract

Are you passionate about helping people navigate complex problems and making a tangible
difference in your local community? Do you thrive in a fast-paced, public-facing role that
demands strong organisation, sound judgement, and empathy?

Charlotte Cane MP is seeking a committed and highly organised Caseworker to join her
constituency office team in person.

The Caseworker will play a vital role in supporting Charlotte to be an active, impactful, and
approachable Member of Parliament. You will provide advice and practical support to
constituents on a wide range of issues, including housing, welfare, and public services,
managing a significant and often sensitive caseload. This will involve liaising with
government departments, local authorities, voluntary organisations, and other agencies to
help resolve individual cases effectively.

This is an exciting opportunity to contribute directly to the work of a strong local champion
and to support residents when they need help most.

As this is a full-time, office-based role within a small constituency team, the postholder will
be expected to work their contracted hours during normal office hours, with any flexibility
around working patterns agreed in advance and subject to the operational needs of the
office.

Duties include:
 Analyse patterns of enquiries and produce reports
 Assist surgeries and other meetings and follow up as appropriate
 Attend constituency meetings as appropriate
 Deal with large numbers of standard queries, as well as assisting on more complex
cases from members of the public by phone, email, social media or face to face.
Ongoing communication may be required
 Draft responses to constituents
 Ensure records are kept and information managed confidentially in line with the data
protection legislation
 Ensure that each case is dealt with promptly, sensitively, confidentially and accurately
in accordance with the MP
 Gather relevant information to assist with resolving cases
 Log all cases; monitor progress and ensure all identified actions are taken
 To manage and progress a varied caseload of constituent enquiries, including both
individual casework matters and those relating to policy.
 The role may require occasional travel and work outside normal hours.
Essential Skills and Qualities
 Ability to manage, prioritise and progress a large and varied caseload, including
sensitive and complex cases, while working well under pressure
 Ability to respond calmly and effectively to urgent situations which may arise with little
notice
 Sound judgement, including the ability to recognise risk, escalate concerns
appropriately, and maintain strict confidentiality when handling office information
 Ability to manage expectations sensitively and professionally, including in challenging
or emotionally difficult circumstances
 Excellent interpersonal and written communication skills
 Ability to draft letters, emails and case notes to a high professional standard
 Good IT skills, including confidence using Microsoft Office and case management
systems
 Ability and willingness to develop knowledge in specialist policy and casework areas
 Ability to work independently, using initiative, while also contributing effectively as
part of a small team
 Discretion, professionalism and empathy when dealing with constituents, colleagues
and external agencies

Desirable Skills and Experience
 Experience in parliamentary roles or casework is ideal.
 Knowledge of the constituency.
 Familiarity with Caseworker MP software, and/or CRM systems.

Upon appointment you will be required to comply with the Baseline Personnel Security
Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff
Verification Office (MSVO) page for further info. MPs generally pay staff in accordance
with IPSA guidelines.

How to Apply:
Applicants should send a covering letter (maximum two pages) and a CV (maximum two
pages) to tom.hawkerdawson@parliament.uk with the subject line ‘Caseworker Application:
YOUR NAME'

We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact tom.hawkerdawson@parliament.uk, to discuss any adjustment needs. We will offer an interview to all applicants who disclose a disability or that they are a care leaver, and meet the essential criteria for a job vacancy. On your application, you can indicate you are disabled and/or a care leaver. 

Applications close at 12 noon on Wednesday 15 July 2026.