Caseworker (Region-Based) for Yi-pei Chou Turvey MSP (North East Scotland)

Salary: £29,335 per annum pro rata.

Hours: Part time (20hrs per week)

Location: Homeworking and Office-based (Aberdeenshire)

About the role

Yi-pei Chou Turvey MSP is looking for a knowledgeable and conscientious colleague to join her team as a Caseworker on a part-time basis.  The successful candidate will support constituents across North East Scotland, acting as a point of contact for those seeking help, advocating on their behalf and seeking resolution of their cases.  The postholder will also provide support to Yi-pei’s Head of Office from time to time.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
• Keeping cases up to date by tracking, logging and recognising when to
• escalate issues within team.
• Meeting constituents on a wide range of issues, including those of a
• sensitive nature and escalating accordingly.
• Advocating on constituent's behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
• Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
• Provide administrative support to Yi-pei’s Head of Office and Parliamentary Assistant when required.

Requirements

• Have excellent organisational skills while being flexible in prioritising workload during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.

Post is subject to a 6 month probationary period.  Work pattern is flexible by agreement.  Employers pension scheme available. Annual leave entitlement of 25 days plus 10.5 public and privilege holidays (pro rata) to be taken during Parliamentary recess periods.

How to Apply

Please email your CV and a supporting statement  (not exceeding one A4 page) to yipei.chouturvey.msp@parliament.scot

Your supporting statement should outline how you meet the role requirements detailed above. Applications that do not include a supporting statement may not be considered. Be sure to include “Caseworker 20 hrs - Job Application” in the subject line of your email. 

Closing Date: Friday 24 July 2026 at 1700hrs