Complaints & Safeguarding

Here you will find information on making complaints, our external and internal complaint procedures, safeguarding policies, and general support.

Making a Complaint

Our independent complaints system is here to resolve serious issues within our party.

Our complaints system is run by dedicated volunteers who give up their time to investigate, resolve and decide what to do about complaints.

The options below aim to help you decide whether to submit a complaint, what your options are, and - if you choose to do so - how to prepare effectively.

If you would like to get in touch about issues of policy, please click here.

If you would like to unsubscribe from emails, please click here.

Our Commitment

Once you've sent us a complaint, here's what happens next:

  • We will first ensure the complaint can be accepted. There are various reasons why some complaints might not progress, such as the complaint not being against an active party member
  • If accepted, the Standards Officer will refer your complaint to the Lead Adjudicator and Senior Adjudicator for review
  • The Standards Office will also email the respondent to let them know a complaint has been raised against them
  • A decision will be made regarding whether the respondent’s membership should be suspended
  • After a complaint is taken forwards, there are three possible routes: an informal resolution, the Standard Formal Process, or the Expedited Procedure
  • To see what comes next and learn our process in greater detail, check out the complaints procedures in full here


The safeguarding information available here should shed light on our procedures, as well as provide guidance on reporting allegations.

The vast majority of people who work with under 18s/vulnerable adults are well motivated and would never harm them.

Unfortunately, a few do, and it's essential that the Party creates a culture which enables all those who work for and with us to be comfortable voicing their concerns, particularly those about someone with whom they work or who they know personally.

Where there are valid concerns, it is important that the procedure is followed and, if necessary, the Party’s internal processes are also commenced at the same time. 

Learn more about our safeguarding policies and how to fill out a concern form here.

Support for Members

Member’s health and wellbeing is our highest priority and we are always looking for ways we can enhance the support we provide. That’s why the party has partnered with Able Futures, as well as providing all members access to the Health Assured Support Helpline (0800 028 0199). For further details, please see here.

Learn More:

Learn more

Member Code of Conduct

All members of the Liberal Democrats subscribe to a code of conduct

Learn more

Complaints procedures

Read our complaints procedures in full to get a clear idea of the process

Learn more

Support for members

All Lib Dem members have access to health & wellbeing support

Learn more


We take safeguarding seriously. Learn about our policies and commitments


Federal Appeals Panel

For guidance on Federal Constitutional matters


English Appeal Panel

For guidance on English State Party matters


Still thinking of making a Complaint?

Please click here

Sign up for email updates...

You can opt-out at any time

The Liberal Democrats may use the information you provide, including your political opinions, to further our objectives and share it with our elected representatives. Any data we gather will be used in accordance with our privacy policy: You can exercise your rights and withdraw your consent to future communications by contacting us: or: DPO, Lib Dems, 1 Vincent Square, SW1P 2PN.

This website uses cookies

Like most websites, this site uses cookies. Some are required to make it work, while others are used for statistical or marketing purposes. If you choose not to allow cookies some features may not be available, such as content from other websites. Please read our Cookie Policy for more information.

Essential cookies enable basic functions and are necessary for the website to function properly.
Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
Marketing cookies are used by third parties or publishers to display personalized advertisements. They do this by tracking visitors across websites.