Join us at conference

FAQs

• What payment methods do you offer?

  We are currently only able to take registration payments by either credit or debit card. If you have a specific difficulty that prevents you from paying by this method, please contact the conference office at conferences@libdems.org.uk and they will try to help.

• Can I get a VAT receipt for my conference registration?

  The VAT receipt is included in your booking confirmation email. If you have difficulty locating this please contact us at conferences@libdems.org.uk and we will resend it to you.

• How do I submit my photo?

  Full information on how to submit your photo is available when registering. New users will need to upload a JPEG passport photo during the registration process.

• Can I cancel my registration?

  Full details of our cancellation policy and deadlines are available on our registration pages for Spring Conference.

• I can no longer attend conference. Can I transfer my conference pass to someone else to go in my place?

  All conference pass applications are non-transferable. Should you need to cancel your application, full details of our cancellation policy and deadlines are available on our event pageTerms and Conditions on the registration pages for Autumn Conference.

• I only want to attend for one day / to attend a fringe event - what pass do I need to apply for?

  We do not offer one day ticket for Spring Conference. Please go to 'Register' to see all the ticket categories. 

• Can I change the days / pass type I am registered for?

  In some cases it is possible to make changes to passes at the discretion of the conference team. Administration charges may apply. Please contact the conference office at conferences@libdems.org.uk

• When will I receive my photo conference pass?

  Details of when your photo conference pass should arrive are given in your confirmation email at the time of booking. Should your pass not have arrived by this point please contact us at conferences@libdems.org.uk

• What happens if my pass doesn't arrive?

  If your pass doesn’t arrive before you leave for conference please come to on-site registration at conference. Location details and opening times will be in the relevant Conference Directory.

• I've lost my pass. What should I do?

  Replacement passes are available at a cost of £10 on-site at the on-site registration desk.

• I have just tried to register. Why have I had to enter my details again when I've previously been to conference?

  If you create a new account rather than logging into your existing record then you will need to complete all the relevant registration fields. This also means your photo won’t be on file. This will cause delays to your registration and when your pass can be sent to you. We would strongly advise all returning users to log back into their existing accounts details via the unique link in our conference invitation emails.

• I can't remember my password, what do I do?

  If you do not remember your password, simply put your username in and click the 'Send me my Password' link. This will trigger an automatic reminder email to the address you gave when you last registered. Alternatively use the unique link in your invitation email.

• How long does the registration process take?

  We estimate the registration process will take less than 10 minutes to complete. For returning users we estimate the time to be significantly less.

• How can I find out my membership number?

  In order to register as a member you will need your membership number. This is in the footer of any emails sent to you from the Liberal Democrats. For a reminder please contact conferences@libdems.org.uk

• Do you offer a student discount?

  Yes! We offer a discounted members registration rate for those who are full time students. Simply answer the “Are you a claimant question?” with “Yes” and follow the instructions on how to submit your claimant proof.

• I am receiving state benefits. Do you offer a discounted rate?

  We do offer a claimant rate for members who claim certain benefits (listed during the registration process) and provide proof of their status. Simply answer the “Are you a claimant question?” with “Yes” and follow the instructions on how to submit your claimant proof.

• I'm under 18. Do you offer a children's discount?

  If you’re a member under the age of 18 we offer a discounted registration flat rate of £5. Simply register in the 'Under 18' category and ensure you complete the Parental Consent Form section of your registration.

• Am I eligible to register as a charity observer?

  Charity observer passes are only available to charities with a valid charity number. Any others will need to register as regular commercial observers.

• Is there a limit of charity observer passes for which an eligible organisation can apply?

  There is no limit on the number of passes an eligible organisation can apply for as a charity observer.

• What access does a commercial / charity observer pass give?

  Observer passes give full access to the auditorium, fringe and exhibition.

• I have difficulty walking / impaired mobility - what assistance is available?

  The Liberal Democrats have a limited number of mobility scooters available to hire free of charge. They are available on a first come, first served basis and will need to be picked up from the conference centre and will need to be returned each evening for charging. To request use of a mobility scooter, email conferences@libdems.org.uk

• I need to bring a carer to the conference with me - how can I arrange for a pass for them?

  Please email the Conference Office at conferences@libdems.org.uk with your details and those of your carer. You will then be issued with a discount code to allow your carer to register free of charge.

• Is there a quiet room / prayer room available?

  Unfortunately there is no capacity to have this at our Spring Conference.

• I want to know what's going on. Where can I see an agenda for conference?

  At Spring Conference, the agenda is set by the FCC in mid-January and published online in late February.

• I would like to view conference papers from a previous conference - where can I find them?

  You can view Conference Papers from previous conferences here.

• I have registered to attend online. What will I get?

  You will be able to watch a live feed from the auditorium on your own laptop/ device and be able to vote on all motions via Mi-Voice